At System Tech, Inc., our number one priority is to provide and deliver goods and services that our clients want and value. By completing this evaluation you will assist us in assessing why we did not meet your requirements.

Please identify the following items that affected your decision NOT to accept the bid submitted by System Tech, Inc. Please feel free to be completely honest. Your feed back is very important to us, and you responses will remain confidential in our office. Also, please note any of your personal comments at question 23.

Thank you for your assistance.

System Tech, Inc. Corporate Office

Fields in RED are required for successful submission.

Contact Name

Project Title

Were any of the following a major factor in your decision NOT to award the contract to System Tech, Inc.? Check all that apply.

1. Price
2. System Tech reputation (integrity)
3. Service offerings
4. Available warranty
5. System Tech locations
6. Project schedule
7. Network system requirements
8. Billing terms
9. Established working relationship with another network contractor
   
10. Please list the main reason(s) System Tech, Inc. was not awarded the contract.

11. (Optional) Name the contractor who was awarded the contract:

12. If the price was the reason for losing the contract, by what percentage was System Tech, Inc.'s price higher than that of the selected competitor:
13. If service offers and capabilities affected selection, what services or capabilities did System Tech, Inc. not offer that the competition did?
14. If your project is re-bid at a later date would you like us to contact you again?

If yes, when?

Please rate the effectiveness of the presentation made by our sales representative(s) (1 = highest rating, 10 = lowest rating). This information will be kept confidential from the representative.

15. Receptiveness and understanding of the project requirements and the needs of your firm.
16. Presentation of System Tech, Inc.'s capabilities, products, service offerings, and recognitions
17. Presentation of bid proposal and project strategy
18. Willingness and ability to answer all of your questions
19. Professional appearance
20. Demonstrated respect for competition
21. Timeliness or response time of initial contact until bid presentation
22. How many times after the representative submitted his quote did he call to see if you had any questions?
23. Additional Comments/Questions:


 

 

 

 

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